The main purpose of this tutorial is to provide customers with a reference material that can readily be accessed whenever information is needed. Furthermore, the tutorial section is designed to supplement the customer service support that RD Delivery offers by phone.

Customers are always welcome to request for a personal demonstration of our on-line system should they feel more comfortable to start using the system with our personal support. The tutorial section can always serve as a written reference that customers can use whenever they need to refer back to what was discussed during the demonstration. 

As you will soon find out, it takes only a few simple steps to start using RD Delivery Inc's on-line ordering and tracking system.

Tracking Screen

After you are done with this tutorial, you will be familiar with the many terrific features of the tracking screen and how much information or details regarding a particular order are available for you to see right on that single screen. The tutorial features the following:

• Sample tracking screen
• Features of the tracking screen
• Delivery status details

Each feature is numbered on the sample tracking screen provided. Click on each numbered feature to read the corresponding details. Likewise, clicking on the name for each feature will bring you back to the corresponding area of the tracking screen.

Order Screen

This tutorial is designed to ensure that users will be more comfortable using the system to put their orders through after they have gone through the material. The tutorial features the following:

• How to get to the order screen
• Sample order screen
• Features of the tracking screen
• Links to the reverse & third party tutorial
• Sample screen and details - Address drop down bar 
• Sample screen and details - Address look-up field

Each feature is numbered on the sample order screen provided. Click on each numbered feature to read the corresponding details. Likewise, clicking on the name for each feature will bring you back to the corresponding area of the order screen

Reverse & Third Party Order

Ever wonder what you need to do in case you want RD Delivery to pick-up a package from another location and bring it back to your office? Do you need to schedule a pick-up from one location to be delivered to another location without having RD Delivery come to your office? If, so then this tutorial is just what you need. The tutorial features a step-by-step guide on the following:

• How to schedule a reverse pick-up
• How to schedule a third party pick-up 

The tutorial also features sample screens as you go through the steps to offer a more visual learning experience.

Address Book

The address book is a really convenient feature of RD Delivery Inc.'s on-line ordering and tracking system. It allows customers to save company names and addresses for future reference. As customers build up their address book, it makes putting orders a lot easier and faster. The tutorial features the following:

• How to access your address book
• Sample address book screen
• Features of the address book
• Sample screen - updating an entry
• Sample screen - deleting an entry 

Each feature is numbered on the sample screen provided. Click on each numbered feature to read the corresponding details. Likewise, clicking on the name for each feature will bring you back to the corresponding area of the sample screen.

Search & Report

This tutorial is designed to let customers know the various features of the search & report screen and the variety of ways customers can customize a report of their choice. The tutorial features the following:

• How to get to the search & report screen
• Sample search & report screen
• Features of search and report    

Each feature is numbered on the sample search & report screen provided. Click on each numbered feature to read the corresponding details. Likewise, clicking on the name for each feature will bring you back to the corresponding area of the search & report screen.